Delivery and returns
DELIVERY POLICY
We use Royal Mail and Parcel Force as our chosen couriers. Our shipping rates as follows:
- UK Standard - £3.50 on all orders. FREE over £60.
- Europe Standard - £13.50 on all orders. Free delivery unavailable.
- Worldwide Standard - £20 on all orders. Free delivery unavailable.
- Each surfboard incurs a £50 surcharge. Surfboards are only available for delivery within the UK.
RETURNS POLICY
If you need to return a full or partial order, send us an email at info@masimes.co.ukand send your item(s) to: Ma Simes, 28 High St, St Davids, Pembrokeshire. SA626SD. To complete your return, we require a receipt or proof of purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards are non-returnable.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
Refunds take between 10-15 working days to be processed. After such time if you have not received the refund contact your bank to check the status of the delay. If this does not resolved your query please contact us at info@masimes.co.uk.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@masimes.co.uk and send your item to:
SHIPPING
To return your product, you should mail your product to: Ma Simes, 28 High St, St Davids, Pembrokeshire. SA626SD You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.